Support Specialist, Level 1

Job Description:

  • Handle user onboarding and offboarding requests
  • Process hardware and software requests, coordinating with relevant teams
  • Troubleshoot common IT issues
  • Act as the first line of response for product-related tickets
  • Gather the right information from the reporter
  • Resolve straightforward product queries
  • Create and manage user accounts across OE platforms
  • Review post-event issue tickets raised by internal teams
  • Carry out routine Salesforce admin tasks including merging duplicate records
  • Use the Product Knowledge Base as the go-to resource for issue resolution

Requirements:

  • 1+ years’ experience in a support, helpdesk, or operations role
  • Exposure to IT support tasks such as user administration, hardware requests, or software troubleshooting
  • Experience working with a ticketing or CRM system (e.g. Freshdesk, Zendesk, Salesforce, Jira)
  • Experience in a SaaS, virtual events, or technology services environment is a plus

Benefits:

  • Fully Remote
  • A front-row seat to a specialist virtual events technology business serving investment banks and corporate IR teams
  • A supportive team environment with a clear development path
  • Remote working flexibility
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