Remote Tier 2 SAP Support Consultant

Title: Remote Tier 2 SAP Support Consultant

Location: Remote

Shift: Monday - Friday

Start date : ASAP

Compensation: $48 - $52 ( depending on years of experience and education)

Interview Process: One round interview process

Must haves

  • 3–5+ years SAP Tier 2 support experience (MM / PP)
  • Strong SAP troubleshooting, root cause analysis, and incident ownership
  • Experience with cross‑module integrations and escalation management
  • Hands‑on with SAP Notes, dumps/logs, and support tools (ServiceNow or SolMan)
  • Strong stakeholder communication skills
Pluses
  • Exposure to ABAP debugging and collaboration with SAP Basis
  • Experience supporting SAP interfaces (IDocs / RFCs)
  • Ability to write functional documentation and participate in technical reviews
  • Background in manufacturing or life sciences environments
Job Description Insight Global is seeking a Tier 2 SAP Support Analyst for a leading agriculture and life sciences client. This role supports SAP MM and PP modules, serving as the escalation point for complex incidents and integration issues. The ideal candidate brings strong functional SAP expertise, hands-on troubleshooting skills, and the ability to partner with developers, Basis teams, and business stakeholders to maintain stable, high-performing SAP systems.
  • Own and resolve complex SAP Tier 2 incidents
  • Perform deep-dive functional and technical troubleshooting
  • Analyze dumps, logs, and apply SAP Notes
  • Support MM/PP processes and cross-module integrations
  • Escalate to developers or Basis as needed
  • Monitor system performance and configuration changes
  • Create KBAs and mentor Tier 1 support
Compensation $48 to $52

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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